Substitution Policy

We recognize and respect the importance of filling your order as requested. Years of experiece has also taught us that "generally speaking" most customers are more concerned that their order be filled and that their friend or loved one's floral order be delivered (on the requested date) even if your first choice is not available.

If you do not want us to allow substitutions on your order please check the appropriate box on the final checkout form. If however, you desire that we do our best to fill your order even if we need to change it from your original request then please check substitutions OK.

• We always try to fill the order as requested.
• We try to fill the order as close as possible to the original request if the original item is not available.
• We attempt to inform the sender prior to substitution if possible.
• We always fill the order to the same or greater value.
• If we OK something of a greater value without your consent it has been done at our expense.
• Orders must be received by the filling florist no later than 12 Noon for same day delivery. Recipients time zone)