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What methods of payment may I use on your site?
SantaMariaFlowers.com accepts Visa, Mastercard, American
Express, Discover and your personal check. We also allow you to use
your pre-established store charge account. You may even pay by Gift Certificate.
Is it safe to use my credit card on your website?
It is absolutely safe to use your credit card
at Santa Maria Flowers and Santa Maria Florist.com and most other professional Internet business
sites. We as others use a secure means of transferring your order
through the Internet which insures that your vital data remains private.
How long does it take for you to deliver my order?
We have a comprehensive selection guide of products and services
available on our website which numbers nearly 2000 items and we can arrange
delivery throughout the United States, Canada and the world. Because
of the variety of product and difference in time zones it is difficult
to give an exact time frame but here are some general rules:
If we receive your order for zips 93434 through 93458 by 2:00 we can usually
delivery the same day if you have allowed us to make substitutions to your
original order on the final check-out form or if we are able to contact
you for substitution information.
If we receive your order for all other United States and Canadian Zips
by 12:00 (noon) we can usually delivery the same day if you have allowed
us to make substitutions to your original order on the final check-out form
or if we are able to contact you for substitution information.
If we receive your International Order by 12:00 (noon) we can usually arrange
delivery within 2 business days. (there are exceptions to this rule)
Can I have my order delivered at an exact time?
Generally speaking we can arrange your order for same day delivery
but cannot guarantee a specific time request as this displaces all other
orders that have been placed with us. In some cases we can accommodate
more specific time request if it is within your budget to pay for the additional
service required to accommodate your request. Below are links to
the services which we are able to accommodate, if you find one you desire
simply place that item in your shopping cart along with the remainder of
your purchase.
Zips 93434, 93454, 93455, 93458
All other US and Canadian Postal Codes (Not Available, call store
for additional information)
What happens if my credit card is declined by
my bank?
First, we understand that this happens from time to time for
a variety of reasons. Perhaps your payment did not post in time or your
bank's authorization system is down for the period we are attempting to
authorize or you may have entered an incorrect card number. We will
attempt to contact you by telephone to obtain a different credit card number.
If we cannot do so we will e-mail you so that you can send us a different
number or pay by check on our website.
Can I just have you send me a bill?
If you have previously established an account with Rose of
Sharon Florist we will be more than happy to send you an invoice.
I do not have an account, can I open one?
If you live in Zip Codes 93420, 93434, 93444, 93454, 93455,
93456, 93457, 93458, order flowers on average 6 times per year and have
a good credit rating we will be delighted to open an account for you.
You may pick up an application in our store. Make certain that specify
Commercial or Personal when requesting the application.
I only order flowers once per year, can I have
an account with Santa Maria Flowers and Santa Maria Florist?
We are sorry, the cost of setting up an account, maintaining
your information in our system and mailing our invoice and statements cannot
be justified to our accountant for a single transaction per year.
I had an account with Santa Maria Flowers and Santa Maria Florist
5 years ago and shopped with you very regularly but when I called your
store to place my order today your sales person could not locate me in
your computer system, what happened?
Our computer system is designed to close inactive accounts
after 18 months of inactivity. At this point we have assumed that
you have found another florist.
Do you sell my name or other information to a
third party
NEVER!
What type of Technology does Rose of Sharon
Florist employ?
Santa Maria Flowers and Santa Maria Florist has embraced technology from its very
beginning. Our Order Entry System is a UNIX File Server running a floral
accounting software which tracks your order from the moment we receive
it until it has been delivered to you or your recipient. We have a complex
system of human checking to ensure that our data always has the highest
degree of integrity and that your orders are safe. Our web server is a
Linux File Server operating at 800 mhz. All of our web pages are
designed in house and reside on our own server. Additionally we provide
web services for other companies.
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